The Dominican Republic is rapidly becoming the top “go to” destination throughout the Caribbean. Your clients are undoubtedly seeking the very best in luxury vacation accommodations. We value and highly respect the contributions of professional travel agents and tour operators to help these clients know of and access our luxury resorts and residences. We gladly pay commissions to travel agents for their assistance in presenting and renting our luxury residence to their clientele.
You can also contact us today to check availability, obtain unbranded collateral materials and/or current pricing on our property or to check something special for your VIP clients.
The following information has been created specifically for Luxury Travel Agents to provide additional guidance in planning their clients travel here. Please also visit our Frequently Asked Questions page. If you have additional needs for your clients, please contact us and we will tell you what we can do to help.
All guests of Villa Castellamonte are required to execute a rental agreement between themselves and the management company of the villa. Samples available upon request.
Valid international passport or equivalent international identity document. A US $10 (cash only) tourist card/tourism tax must be purchased at the port of entry.
Travel visas and tourist cards are not required for citizens of Argentina, Ecuador, Iceland, Israel, Japan, Liechtenstein, Peru, South Korean and Uruguay.
|City||Airport Name||IATA Code||Customs||Runway||IFR||Length|
|Barahona||Maria Montez Int'l||BRX||Yes||Paved||Yes||9800 ft.|
|Higuey||Punta Cana Int'l||PUJ||Yes||Paved||Yes||10100 ft.|
|La Romana||La Romana Int'l||LRM||Yes||Paved||Yes||6500 ft.|
|Puerto Plata*||Gregorio Luperon Int'l||POP||Yes||Paved||Yes||10100 ft.|
|Samana||El Portillo||EPS||Yes||Paved||No||2900 ft.|
|El Catey *||Samana Int'l||AZS||Yes||Paved||Yes||9843 ft.|
|Santiago||Cibao Int'l||STI||Yes||Paved||Yes||5000 ft.|
|Santo Domingo||Las Americas Int'l||SDQ||Yes||Paved||Yes||11000 ft.|
|Note: this information is provided as a courtesy and should not be considered definitive or a replacement for official information.|
|El Catey (AZS)||45 mins|
|Puerto Plata (POP)||90 mins|
|Santo Domingo (SDQ)||2 hrs|
|Santiago (STI)||2.5 hrs|
|Punta Cana (PUJ)||8 hrs|
We will help arrange taxi ground transportation to / from the villa and while guests are in residence. We recommend using the taxi services so your guests do not have to worry about directions, language issues, fuel, insurance or driving in this country. However, car rentals are available in the local area if they are requested.
Once reservations have been confirmed, all monies are committed to the rental and no refunds are available. Cancellations by your client greater than seventy (70) days prior to their arrival are subject to an administrative fee of thirty-five percent (35%) of the total rental charge, then remaining funds will be returned. Reservations cancelled by your client after that date shall be completely non-refundable and all holiday bookings are non-refundable at the time of the deposit unless a successful rebooking is achieved. Changes made to any reservation are subject to a change fee of USD $100. In all respects, one hundred percent (100%) of any security deposit shall be refunded upon any cancellation prior to arrival.
We can arrange informal childcare services (baby-sitting) upon request with a typical fee of approximately $5 US per hour.
Cabrera has a very efficient trauma clinic to handle serious emergencies and 20 minutes away is a hospital in the town of Nagua. Very advanced medical facilities are available in Santo Domingo and Santiago as well. If your clients have any known medical issues, we should be made aware of them prior to their arrival.
Villa Castellamonte is within a secure, gated and patrolled community and the villa has its own security team as well to ensure client privacy. Each bedroom has a safe that is a strong container with keypad entry the guests can set themselves to protect any valuables.
Electricity in the villa is 60Hz / 120v with plugs identical to North America.
Free high-speed, wireless internet is provided in the villa. Also included is a Windows-based netbook computer.
The telephone of the villa is +1-809-589-8106 and is answered by villa staff from 7am to 10pm daily. The villa also has a free Internet-based Skype telephone for client use (incoming and outgoing).
The Dominican Republic public water system does not treat the public water supply. Therefore, the water available from the faucets in the villa is not drinkable but is treated to be used for showers and other traditional use. Bottled water is provided free of charge in every bedroom for brushing of teeth, drinking or any other potable need.
Guests at Villa Castellamonte enjoy the highest level of service in the luxury villa industry, including a dedicated villa concierge. Our villa concierge takes care of every detail for the guests of the villa to help ensure their vacation with us is as perfect as can be.
The villa concierge will make contact with the client immediately upon booking to introduce themselves and their services. Typically the concierge and the client begin more constant interaction around 45 days prior to arrival. The concierge will arrange ground transportation, organize and schedule excursions, handle special meal requests, plan small events such as birthdays or anniversary celebrations and many other guest services. Whatever the guest desires, our villa concierge is there to help make it happen.
The services of the villa concierge are included in the rental rate; there are no additional hidden fees for you or your clients!
We enjoy working with travel agents and agencies from around the globe to provide their clients with an unparallelled vacation experience. Our commission rate to registered agents is twenty percent (20%) of the villa rental rate. Commission is paid immediately upon confirmed booking as a portion of the deposit paid by the client.
We also offer various incentives and spiffs to travel agents so we encourage you to remain in contact with us so you are aware of the opportunities. These incentives include iPad giveaways, FAM trips, bonuses and higher commissions just to name a few.
To qualify, please subscribe to the mailing list above and include your CLIA/ARC/IATA # where indicated. You can also download our unbranded (i.e. no contact information) brochures here, designed specifically so you can share with your clients and not lose customer control.
We all know that it is very difficult to sell what you haven't seen and experienced for yourself. Villa Castellamonte FAM (familiarization) trips are a low-cost, high-value service we provide to our travel agent friends to help familiarize themselves with this area of the Dominican Republic, our unique luxury villa destination and the amazing services we provide to all of our clients. FAM trips are not exclusive to a particular agency/supplier so you will be sharing the villa with other agents should you participate in one of our FAM trips.
Our FAM trips are typically 3 nights/4 days with a minimal cost associated with them. The prices include ground transportation (AZS/POP only), your stay at the villa in your choice of room, gratuities and our standard meal plan. FAM trips are available throughout the year, except special holidays, and are emailed to our travel agents registered with the villa.
Our FAM trips are priced between $1800 to $1000 for the entire three (3) night trip, all-inclusive as noted above, exclusive of any excursions or spa treatments you elect to experience. Make sure you register with us to learn of our next FAM trip offering!
FAM Trips are only available to accredited travel agents who have been previously registered and accepted by us. Available FAM dates vary throughout the year, please contact us to obtain the latest available dates prior to making any travel plans.
FAM trips are typically not exclusive to a particular agency/supplier so you may be sharing the villa with other agents or agencies should you participate in one of our FAM trips (B&B style). Pricing of the FAM trip is all inclusive and varies depending upon the room you select for your stay with us.
Rental rates below are for an all-inclusive for 3 nights/4 days stay including airport ground transportation (AZS/POP only), standard meal plan exclusive of alcoholic beverages, all taxes/gratuities. Does not include airfare, any excursions/spa treatments or any other expenses.
Would you like to earn even more by booking your clients at Villa Castellamonte? We are happy to provide you with additional incentives and bonuses so you place Villa Castellamonte first in your mind and the minds of your clients. Periodically we issue these special bonuses which are added on top of the commissions and are payable directly to the travel agent making the booking.
All bonuses require a minimum $7000 rental booking to qualify and must be claimed at the time of booking using the special booking codes noted below. Call us prior to booking for clarification to ensure you qualify if you have any questions.
Refer us to one of your travel agent friends in a different agency and when they book their first client with us, you will personally receive a check from us for $500 as a special thank you for the referral.
Complete your client booking before Jul 31, 2013 for any vacation up to 18 months in advance and receive an extra $400 paid directly to you as our way of saying thank you.